01
What we provide and scope
In short We build and run the website described in your plan; anything beyond it gets quoted first.
Parcha Lab designs, writes, builds, launches, and runs small business websites. What your project includes is set by the plan and quote you accept: Essential covers up to 5 pages, Complete covers up to 8 pages plus the booking, payments, and scheduling engines. The plan inclusions and exclusions published on our pricing page are the same ones your quote applies.
Anything not listed in your quote is not included. If you ask for something outside the scope, we say so plainly and quote it separately before any work starts and before anything costs money.
02
Quotes and payment
In short Free homepage preview first; 50% to build; the balance at approval or 30 days after your full draft, whichever comes first; we launch after it's paid.
$0 to start. We design your homepage first, at no charge, and show it to you as a preview: a real design, with no working links and no files handed over. One free homepage design per business. If you do not like it, you owe nothing and nothing further happens.
50% to build. When you approve the homepage direction, you sign the agreement and pay half the plan price ($247.50 on Essential, $397.50 on Complete). Your card is saved at this payment for the recurring items you approved. Once the full build begins, this payment is earned: it pays for the build work.
The balance, and the 30-day rule. The remaining 50% is due when you approve the finished site, and in any case no later than 30 days after we deliver your full draft, whichever comes first. Not responding does not postpone the balance. Your revision round does not expire with that clock: send it late and we still apply it.
Launch. We connect your domain and put the site live after the balance is paid. No site files are delivered before final payment.
How to pay. Card, Apple Pay, or Google Pay through Stripe, by secure link, with automatic receipts. Prices do not include any applicable taxes, which are itemized on the invoice if they apply. The one exception is a domain we register for you: that yearly price already includes any tax that applies to it.
03
Revision rounds
In short Your plan includes 1 round (Essential) or 2 (Complete): consolidated batches of feedback that don't expire.
A revision round is one consolidated set of feedback on the full draft, however many notes it contains. Send twelve changes in one message and it counts once. Essential includes 1 round; Complete includes 2. The free homepage stage happens before any payment and does not count against your rounds.
A round covers wording changes, photo swaps, color and spacing adjustments, reordering sections, and fixing facts. A round is not redesigning an already approved page from scratch, switching to a different visual direction, or adding features that were not in your quote. Those are new work, quoted separately, and we tell you before anything costs money.
Your rounds survive the 30-day balance clock. If the balance comes due before you have sent feedback, you can still send it and we still apply it.
04
Delivery, approval, and the 30-day fix window
In short For 30 days after launch we fix anything broken, free. Broken means not working as delivered, not new ideas.
Approval happens in one of three ways, whichever comes first: you tell us the site is approved, you pay the balance, or 30 days pass after we deliver your full draft. At approval the balance becomes due if it is not already paid, and we launch once it is paid.
For 30 days from launch we fix anything broken at no charge: bugs, typos, layout problems on real devices, forms not sending, links going nowhere. The window covers defects in what we built. It does not cover new features, new pages, or content changes.
After the window the site keeps running as built. Content changes follow the edit pricing below, and anything bigger is quoted when you want it.
05
Content edits after launch
In short An edit request covers up to 2 pages and up to 30 minutes of work: 1/month with the Care Plan, 2/month with the engine service, $35 per extra request with Care, $75 each without.
An edit request is one consolidated batch of content updates to pages we already built for you, sent in digital form (typed text or a file, never paper or photos of paper), touching up to 2 pages and taking up to 30 minutes of our work. Text, prices, hours, menu items, staff names, and photo swaps all fit, and several of them in one message is still one request.
When something is bigger than 30 minutes, such as a full menu retyped from scratch or a whole price list rebuilt, we tell you before we start and quote it. We never do the larger work first and bill you after.
Never included in an edit request, at any allowance: new pages, new sections, new features, design changes, or integrations. Those are always quoted before anything costs money.
With the Care Plan (Essential): 1 edit request per month included, handled within 1 week, and extra requests are $35 each while the plan is active, by payment link, never charged automatically. With the engine service (Complete): 2 edit requests per month included, under the same definition, handled within 1 week. Without either: $75 per request, handled within 2 weeks. These prices are public on our pricing page.
06
The Care Plan
In short First year included with Essential; then $129/year (or $15/month) unless you cancel; we email you before any charge; canceling never affects your website, and it runs to the end of the period you already paid for, which is not refunded.
The Care Plan is 1 content-edit request per month, priority handling (1 week instead of 2), and an annual freshness check of the whole site, at $15/month or $129/year.
Fair use, stated plainly. Your allowance is one edit request per calendar month. It does not roll over and cannot be borrowed forward: a quiet month is simply a quiet month, and a busy month uses the extra-request price below rather than next month's request. The allowance is for keeping a finished site current, not a way to build a site in installments: if a run of requests adds up to a new section, a new page, or a redesign, we say so before doing any of it and quote that work on its own.
Beyond your allowance, extra edit requests are $35 each while your plan is active, on the same 1-week turnaround. Nothing is ever charged automatically: we send you a payment link, and the work starts when you tap it. If you do nothing, nothing happens and nothing is billed.
Every Essential purchase includes the first year of the Care Plan at no charge, set up on the card saved at your start payment. Nothing is charged during that year, and extra requests are only ever charged through a payment link you choose to tap.
Around the end of that included year it continues automatically at $129/year unless you cancel. You can switch to $15/month, change your card, or cancel at any time from your own Stripe billing portal. We email you 30 days and 3 days before any charge.
Canceling the Care Plan never affects your website in any way. If you would rather not have it at all, you can decline it at signing and nothing is ever set up.
When you cancel, the Care Plan stays active through the end of the period you have already paid for, and that period is not refunded. You are not cut off on the day you cancel: every benefit continues to the last day of that paid period, and the plan then ends with no further charge. On $129/year that means the remainder of that paid year; on $15/month, the remainder of that paid month. Canceling during your included first year means nothing was ever charged, so there is nothing to refund, and the plan runs to the end of that included year.
Complete sites do not need the Care Plan: the engine service already includes 2 edit requests per month.
07
Your responsibilities
In short The facts, the materials, and timely answers come from you.
You provide the facts of your business (hours, prices, services, license numbers, names), whatever photos you have, your logo if you have one, access to your domain registrar when it is time to connect, and, if you take the AI Chat add-on, your training materials in digital form.
You confirm that you have the right to use everything you send us (photos, text, logos) and that the business information you give us is accurate. We build from what you give us. If information you provided turns out wrong, correcting it after your rounds are used is a normal edit request, not a defect.
Timeline honesty in both directions: our estimates assume you reply to review requests within a few days. Nearly every project that runs long is waiting on feedback, and the 30-day balance rule is the floor under that wait.
08
Ownership
In short Your domain and the materials you provided are yours; the website is our work, run for you as a service; if we ever part ways after full payment, you receive a copy of your site's published files.
Your domain is registered in your name, and it stays in your name. We never take ownership of it, and you can point it wherever you want, whenever you want. If it is your own domain at your own registrar, you pay that registrar its yearly fee (typically $10 to $20) directly to them.
If you arrive without a domain, we can register one for you: a .com, at $20 per year at today’s prices, tax included, with you named as its registrant, which is the registrar’s word for its owner. That price is our cost plus a small fixed amount for handling it, so it follows what a .com costs: the registry has raised that cost before and will again, and when it does your price moves by the same amount and by nothing else, always with written notice before a higher amount is charged. We hold the registrar account so that we can renew it and keep it pointed at your site without you logging in to anything, and holding the account is a job we do rather than a claim on the name. Ask at any time and we move the domain into a registrar account in your own name; we charge nothing to do it, your new registrar bills you its own yearly fee from then on, and our yearly charge stops.
Two honest limits on a domain we register for you, both of which we would rather you read here than discover in a hurry. First, a newly registered domain cannot be transferred to another registrar for 60 days. That is ICANN policy, binding on every registrar, and nobody can shorten it or buy an exception: if you decide to leave in week three, the domain is still yours and still registered in your name, we still point it wherever you tell us, and the move into your own account happens on the first day the lock lifts. Second, a domain is registered for a period rather than owned outright, so it has an expiry date at the registry. If the yearly payment stops, whether you cancel it or a renewal payment fails and we cannot reach you, we do not re-point your domain, hide it, or hold it for leverage; what happens is that nobody renews it, and an unrenewed domain reaches its expiry date and is then released for anyone in the world to register. So: we charge you about a month before the registry’s deadline rather than on it, so that a card problem has room to be fixed; we will tell you in writing, before that date, what the date is and what it takes to keep the name; and you can move the domain into your own account and renew it yourself at any point instead.
Your materials, meaning the photos, logo, and business information you provide, remain yours. Providing them gives us permission to use them to build and run your site.
Everything Parcha Lab creates and uses to deliver the service (the design, the code, the written copy, the source repositories, and the tools, templates, and systems used to build and operate the site) is and remains Parcha Lab's property. The website is provided to you as a running service on infrastructure we manage.
Leaving, in either direction. Once your site is fully paid and launched, if this arrangement later ends for any reason, you receive a complete copy of your site's published files (the pages as a visitor's browser sees them), your original materials (photos and logo), and a one-page plain-English guide for putting that copy on a free host, together with a license to keep using those files for your business. Source repositories, build tooling, engine software, and credentials are not part of any handover.
09
Hosting and termination
In short Static hosting has no monthly charge; either of us can end the agreement at any time, with notice from us of 60 days (engine sites) or 30 (others), and you always leave with a copy of your published files.
Your pages run on infrastructure we manage. Static hosting carries no monthly charge under these terms, on either plan. On Complete, the monthly fee is for the live engines we run, not for the pages.
Either of us can end this agreement at any time. Before launch, if we are the ones ending it, we refund every payment for work not yet delivered. After launch, any running service (the Care Plan, the engine service, the AI chat) continues to the end of the period already paid for and then ends, and that period is not refunded; if we cannot keep a service running to that date, the undelivered remainder is refunded.
If we are the ones ending the arrangement, you receive written notice first (60 days for sites with the engine service, 30 days for everything else), and either way you leave with the copy of your published files described in the ownership section above.
10
The engine service
In short The $49/month buys live engines we run; cancel anytime and only the engines stop; your pages stay up and your booking data lives in your own accounts.
On Complete, the booking, payments, and scheduling engines are Parcha Lab software provided to you as a running service, billed at $49/month or $490/year starting the day your site launches. The fee covers uptime, monitoring, calendar syncing, collision checks inside your own booking engine (outside platforms publish their calendars on their own schedule, which we sync as often as each allows), the owner dashboard, and 2 content-edit requests per month.
Your booking data lives in your own accounts. The engines are built so reservations are recorded on your own calendar, confirmations are emailed to you and your customer in real time, and customer payments land in your own payment account. Our systems store engine configuration only (services, durations, hours, prices, slot rules, capacity, calendar identifiers) and hold your calendar connection credential encrypted, as a conduit. We do not keep a database of your customers.
If a payment fails, Stripe retries automatically and emails you, and your website stays fully online throughout. If payments keep failing, the engines are paused while every other page keeps working. If the account stays unpaid for about 30 days, the engine service ends. Reactivating costs nothing extra: pay the outstanding balance and it switches back on.
You can switch between monthly and annual, update your card, or cancel at any time from your Stripe billing portal. Cancellation takes effect at the end of the period you have paid for. On any exit the live engine service ends, your pages stay up, your booking data is already in your own accounts, and the engine software itself is not part of any handover.
11
Third-party services
In short Registrar, payment processor, email: those accounts are yours, and their fees are paid to them. The one thing we resell is a domain we register for you, at $20 per year at today’s prices, tax included, with you named as its owner.
Your domain registrar, business email provider, and any operational tools connected to your site (calendars, payment processors, POS systems) are accounts in your name with fees you pay directly to those providers. We set them up and wire them in where your quote says so, but we do not own them or mark them up.
The single exception, said plainly rather than buried: a domain we register for you is a resale. We buy it on our own registrar account and bill you $20 per year at today’s prices, tax included: what it costs us plus a small fixed amount for handling it, which is why the number can move when the registry’s price moves, and you are named as its registrant throughout. That is the only thing on this page we sell you at a markup, and the ownership section above says exactly what you can do with it and when.
Payments from your customers flow to accounts in your name, never through ours.
12
AI Chat add-on
In short It answers from your materials, may be imperfect, never asks your visitors for personal details, and isn't professional advice.
The AI Chat add-on costs $250 one-time training plus $39/month while active. Wiring it into the site is free. It includes 2,000 messages per month and 2 knowledge updates per year for as long as the chat service is active.
What happens when the 2,000 messages run out, and what it costs: nothing, unless you choose otherwise. At the 2,000th message of a calendar month we email you a payment link to add 500 more messages for $10, while the chat keeps answering through a short 500-message grace; after the grace it rests and shows a polite note pointing your visitors to your WhatsApp, so a customer arriving after the limit reaches a person instead of a dead end. Purchased messages take effect as soon as that link is paid. That top-up is optional and is charged only if you choose to pay the link: we do not automatically bill your card for extra messages, we do not charge overage, and no top-up renews itself. If you do nothing, the chat simply stays resting and your included 2,000 messages resume at no charge on the 1st of the following month. Purchased messages apply only to the calendar month in which they are bought and do not carry over.
It answers from the materials you provide, in digital form. We organize, distill, and load them; we do not transcribe paper or invent answers your materials do not cover. When we distill your materials, personal data in them (customer names, contact details, message threads) is removed.
The chat answers general business questions only (hours, prices, services, policies, directions). It does not schedule, does not take bookings, and does not ask your visitors for personal details. Visitor conversations are not stored beyond usage counters.
AI answers can be imperfect. The chat is scoped to your business, declines other topics, and offers customers a human handoff, but like every AI system it can occasionally word things imperfectly. It is a convenience for your customers, not professional advice of any kind, and keeping its source materials current is your side of keeping it accurate. The underlying AI model may be upgraded over time; its behavior rules and your materials stay the same.
Either of us can end the monthly chat service with 30 days notice, after which the chat is removed from the site.
13
Acceptable use
In short Be straight with us, we are straight with you.
You will not use the site for unlawful content or ask us to build deceptive material (fake reviews, impersonation, misleading claims). You will not scrape, overload, or attempt to break the systems we run for you or for anyone else.
We will not publish your project in our portfolio without asking you first, and anything you tell us about your business stays between us except what the site itself makes public.
14
Payment disputes and a late balance
In short An unpaid balance pauses the project, and we tell you rather than going quiet.
If the balance remains unpaid past its due date, the project is paused until it is paid. If it remains unpaid 60 days past its due date, we may treat the project as abandoned, and payments already made stay earned.
If you believe a charge is wrong, write to us before disputing it with your bank. Almost everything is faster to fix directly, and we would rather fix it than argue about it.
15
Limitation of liability
In short Our responsibility is capped at what you paid us.
We build carefully and fix defects during the fix window, but a website's business results depend on many things outside anyone's control, and we make no promises about them. Beyond the 30-day fix window, the site is provided as-is.
Our total liability under these terms is capped at the amount you actually paid us. Neither of us is responsible for indirect losses (lost profits, data lost at third parties, downtime caused by providers we do not control such as registrars, hosting networks, or outages of power or internet service). Nothing here limits liability that cannot legally be limited.
16
Governing law
In short Puerto Rico.
These terms are governed by the laws of the Commonwealth of Puerto Rico. If one clause turns out unenforceable, the rest still stands.
17
Changes to these terms
In short We can update this page; your signed agreement only changes in writing.
We may update this page as the service changes, and the date at the top always reflects the current version.
Changes to a signed service agreement only count in writing (email is fine) agreed by both sides. Your signed agreement plus your quote and invoices are the entire deal for your project and replace any earlier conversation.
18
Contact
In short One inbox, one WhatsApp number, one business day.
Questions about these terms: hola@parchalab.com or WhatsApp 248-954-9091. We reply within one business day.